Go to Koha administration > Basic parameters > Authorized Values.
This will open a page with all the authorised value categories on your system.
Click the +New authorized value for BOR_NOTES.
This will take you to a new page with a form to fill out the specifics of template being created.
This should be a short, unique code in keeping with coding conventions on your site. It cannot be changed after being defined.
This should be a descriptive explanation that will appear on the staff side. This can be changed after being saved.
This should be a descriptive explanation that will appear on the OPAC side. It can be edited after the fact and it does not have to match the description for the staff side.
This is an optional restriction that can be enabled so the template is only available to use for staff logged in at a specific branch.
It is possible to add an image to the reason, either one on the system by default or one loaded from the users own computer. It is best practice to be consistent in assigning icons and use all from the one collection.
Go to a patron account and hit the Add message button.
This will create a pop up box for adding a message.
There will be the option to add a Staff-Internal note which will only appear on the staff side or an OPAC note that will appear on the OPAC.