How to Log a Ticket in Zoho

How to Log a Ticket in Zoho

If you are new to Zoho the attached video may be useful. It demonstrates how to access the information on our Help Centre and how to log a ticket on the Zoho Support Portal. 

To access the video, please click the download option under the Attachments heading below.

VersionDateDetailAuthor
1.003/12/20Document createdHolly Cooper
1.104/12/20White spaces removed and directions to video link addedHolly Cooper
1.219/12/20Adding logoHolly Cooper
1.330/12/25Adding detailsHolly Cooper


















    • Related Articles

    • Zoho Desk: How to change your email address in Zoho Customer Portal.

      Sign in to Zoho Portal with your current email address and password.  Click on the user profile,  Edit Profile Update email address             Please see the screenshot below for your reference.                      Once the email address has been ...
    • How to install and use the Bywater support plugin

      It is possible to install a plugin that will allow practitioners on the staff interface to ask queries and provide details of issues directly to an email support account from within the Koha application. Step 1 - Download the plugin Go to ...
    • How to search the log viewer for successful and unsuccessful login attempts

      It is possible to set the log on Koha to record successful and unsuccessful attempts to login to the system. This document will outline how to set this login information to be recorded and how to search the logs for the information. Step 1 - Set ...
    • Zoho Desk: Password Reset

      Go to: https://desk.zoho.eu/portal/interleaftechnologyltd/en-gb/home Click on Sign In Select forgot password Enter users email address Enter the word seen in the security image Click on submit to have the password reset link sent to the customer. ...
    • Submit a request for the creation of a support document/FAQ

      Our support site contains documents, videos and recordings of past training sessions we have provided. We base the content on the types of questions we are most frequently asked but sometimes it can be hard to distil a general interest in a area of ...