Click on Sign In

Select forgot password

Enter users email address

Enter the word seen in the security image

Click on submit to have the password reset link sent to the customer.

Validate reset emails are being sent correctly from Zoho by using a test account to send a reset password email.

The email address the link is sent from is: zohosupport-systemgenerated@zohosupport.com as such the user will need to check SPAM folder and also possibly with local IT to ensure the email is not being blocked by a local firewall rule.